Customer Satisfaction/Service

YOUR COMPLIMENTS & COMMENTS ARE WELCOME

OUR OBJECTIVE:
To deliver excellent service and workmanship, utilizing quality materials. We strive to give you no cause for complaint. However, should you believe you have a grievance please follow the procedure below.

TO AVOID ANY GRIEVANCES/DISPUTES:

PLEASE READ: 
Our "Terms & Conditions" and "Customer Satisfaction" sections carefully  - As payment of a deposit constitutes acceptance of our estimate and our Terms & Conditions.

YOUR RIGHTS:
To be HAPPY! Through our delivery of Friendly, Efficient Service and Quality Workmanship:

SOME ADVICE:

• Read your quote/estimate carefully make sure it includes all your requirements
• Ask the Happy Handyman/Tradesmen to explain anything that is unclear
• Clarify with the Happy Handyman/Tradesmen time-frames and deadlines for projects
• Take the time to check the work done!
• If not completely happy, ensure you voice your concerns with the handyman and contact Head Office AS SOON AS POSSIBLE - DO NOT make a payment if you're not completely happy!

NOTE - BEFORE FINAL PAYMENT: 
Before Final payment is made, we encourage you (the Client) to do a complete site check, and draw up a Snag List if necessary, to ensure you are completely happy with the work undertaken and the overall cleanliness of the site where we worked - as final payment indicates your approval.

SNAG LISTS:
Final site checking/inspection and Snag List submission to be done and submitted preferably before we leave the work site (Ideally the site inspection should be done together with the Team Leader - This affords us the opportunity to assess the List, as well as to avoid any misunderstanding/disputes). This allows us the time while on site to conclude the project. If this is not possible then please submit your Snag List within a 7 day period from end of project. The resolution of a delayed Snag List submission is subject to assessment/agreement and our availability. Snag Lists are only applicable to the original scope of work quoted and do not include additional tasks/projects.

Happy Handyman/Tradesmen undertakes to take steps to resolve any reasonable, legitimate and timeous grievance in an amicable manner.

GRIEVANCE SUBMISSIONS:
Please would you forward these, with a brief description to: dietmar@happyhandyman.co.za

E&OE (Errors and omissions excepted).